Shipping Policy

 

1. Order Processing Time

 

 

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • In rare cases of high order volume or stock confirmation, processing may take slightly longer. Customers will be notified via email if this occurs.

 

 

2. Shipping Methods & Delivery Time

 


We currently offer delivery within Ghana.


Estimated delivery timelines:

 

  • Accra & Tema: 1–3 business days

  • Other regions: 2–5 business days

 


Delivery times are estimates and may vary due to traffic, weather conditions, or courier delays.

 

 

3. Shipping Charges

 

 

  • Shipping fees are calculated at checkout based on location and order size.

  • Free delivery promotions may be offered from time to time and will be clearly stated on our website.

 

 

 

4. Order Tracking

 

 

  • Once your order is dispatched, you may receive delivery updates via SMS, WhatsApp, or email.

  • If you do not receive your order within the estimated timeframe, please contact us for assistance.

 

 

 

5. Delivery Address & Responsibility

 

 

  • Customers are responsible for providing accurate and complete delivery details.

  • Diffuser Ghana is not responsible for delays or failed deliveries due to incorrect addresses or unreachable phone numbers.

  • Additional delivery charges may apply for redelivery attempts.

 

 

 

6. Damaged or Missing Items

 

 

  • If your order arrives damaged or incomplete, please notify us within 48 hours of delivery.

  • Provide clear photos or videos of the item and packaging to help us resolve the issue promptly.

  • Eligible cases may be resolved through replacement or refund, depending on the situation.

 

 

7. International Shipping

 

 

  • At this time, Diffuser Ghana ships only within Ghana.

  • International shipping is currently not available.

 

 

 

8. Pre-Orders & Backorders

 

 

  • Items listed as pre-orders or backorders will include an estimated dispatch date on the product page.

  • Customers will be updated on any changes to the expected delivery timeline.

 

 

 

9. Multiple Shipments

 

 

  • In rare cases, an order may be delivered in multiple packages.

  • Customers will be informed if this applies to their order.

 

 

 

10. Contact Us

 


For any questions or concerns regarding shipping, please contact us:


📩 Email:diffuserghana@gmail.com

📞 Customer support details available on our website

 

✨ Thank you for choosing Diffuser Ghana — delivering calm and comfort to your doorstep.